Focus Report: learning lessons from complaints (March 2016)
By Local Government Ombudsman Office.
The Local Government Ombudsman (LGO) investigates complaints about councils and social care providers. This report highlights some of the complaints the LGO has received when the adaptations process goes wrong, and the impact this can have on people’s lives. It aims to draw attention to common issues and offer local authorities good practice guidance to ensure their grant allocation schemes run as smoothly as they can for those in need of adaptations.